Kate Towsey
Strategic Advisor | Author, Research That Scales | Founder, Cha Cha Club | ResearchOps PioneerKate Towsey is a leading voice in Research Operations, with over two decades of experience building systems that empower user research at scale. She is the author of Research That Scales: The Research Operations Handbook (Rosenfeld, 2024) and the founder of the Cha Cha Club, an exclusive community for ResearchOps professionals.
Kate has been instrumental in defining and advancing the field. She coined the widely adopted term PWDR (“people who do research”), launched the global #WhatIsResearchOps movement, and founded the original ResearchOps Community. Her work has shaped operations strategies in sectors ranging from government and education to tech and retail.
Notably, she built the UK Government Digital Service’s first ResearchOps capabilities and later led the renowned ResearchOps team at Atlassian, setting a benchmark for scaling research across organizations.
Today, Kate continues to shape the future of ResearchOps through writing, speaking, and strategic advisory work—helping organizations rethink how they support research at scale.